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Returns & Refund Policy

Before 7 Days: Risk-Free Guarantee

How It Works

Use your Honey Play Box product for up to 7 days after receiving it

• You can request a refund, exchange, or store credit.

• We’ll help you find a better product match if needed.

• Applies to toys only.

• Exclusions include BDSM accessories,lingerie,lubricants,soaps,wipes, and clearance products.

Customers are responsible for return shipping fees unless the product is defective or incorrect.

1. Contact info@honeyplaybox.com with your order number and reason for return.

2. We’ll guide you through the return process.

After 7 Days: Standard Returns Policy

Questions

• Eligible for return within 365 days (Product Warranty) of purchase.

• You can request a refund, exchange, or store credit.

• Items must be unused, sealed, and in their original packaging.

• Opened items after 7 days are non-returnable and non-refundable unless they are defective or damaged.

• Health and safety regulations prohibit the return of opened items unless defective.

• Contact us within 365 days (Product Warranty) of purchase.

• We’ll provide a free replacement, store credit, or a full refund—your choice.

• Customers are responsible for return shipping fees unless the product is defective or an incorrect item was sent.

The following items are non-refundable:

• Opened or used products (unless defective/damaged).

• Clearance or final-sale items.

• Gift cards and digital products.

1. Once we receive and inspect your return, we’ll notify you of the approval status.

2. Approved refunds are processed within 5-7 business days to the original payment method.

1. Email us at info@honeyplaybox.com with your order number and reason for return.

2. Follow the instructions provided to complete your return.

Your satisfaction is our top priority.
Shop confidently and let us make every experience seamless and enjoyable!

If you have any questions about our 7-Day Risk-Free Guarantee, returns, or refunds, email us at info@honeyplaybox.com.

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+1 (909) 364-9922

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Chino, CA 91710, United States

info@honeyplaybox.com

+1 (201) 431-0712

(Monday - Friday, 9am - 5pm PST)

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