Returns & Refund Policy

Honey Play Box Returns, Refunds & 7-Day Risk-Free Guarantee

At Honey Play Box, we are committed to ensuring your complete satisfaction. If you need to make a return, request a refund, or take advantage of our 7-Day Risk-Free Guarantee, here’s everything you need to know:

 

Before 7 Days: Risk-Free Guarantee

Try it with Confidence – 7-Day Risk-Free Guarantee

We offer a 7-day risk-free guarantee on select products so you can explore your purchase worry-free.

 

How It Works:

1. Try It Out: Use your Honey Play Box product for up to 7 days after receiving it.
2. Not Satisfied?:
• You can request a refund, exchange, or store credit.
• We’ll help you find a better product match if needed.
3. What’s Eligible?:
• Applies to toys only.
• Exclusions include BDSM accessories, lingerie, lubricants, soaps, wipes, and clearance products.

4. Return Shipping:
• Customers are responsible for return shipping fees unless the product is defective or incorrect.


5. How to Start a Return:

1. Contact support@honeyplaybox.com with your order number and reason for return.
2. We’ll guide you through the return process.

 

*Products must include all original packaging and accessories.

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After 7 Days: Standard Returns Policy

Once the 7-day risk-free window has passed, here’s what you need to know:

 

Unopened Items

• Eligible for return within 365 days (Product Warranty) of purchase.
• You can request a refund, exchange, or store credit.
• Items must be unused, sealed, and in their original packaging.

 

Opened Items

• Opened items after 7 days are non-returnable and non-refundable unless they are defective or damaged.
• Health and safety regulations prohibit the return of opened items unless defective.

 

Defective or Damaged Products

• Contact us within 365 days (Product Warranty) of purchase.

• We’ll provide a free replacement, store credit, or a full refund—your choice.

 

Return Shipping:

• Customers are responsible for return shipping fees unless the product is defective or an incorrect item was sent.

 

Non-Refundable Items

The following items are non-refundable:

• Opened or used products (unless defective/damaged).

• Clearance or final-sale items.

• Gift cards and digital products.

 

Refund Process

1. Once we receive and inspect your return, we’ll notify you of the approval status.

2. Approved refunds are processed within 5-7 business days to the original payment method.

 

How to Start a Return

1. Email us at support@honeyplaybox.com with your order number and reason for return.

2. Follow the instructions provided to complete your return.

 

Questions?

If you have any questions about our 7-Day Risk-Free Guarantee, returns, or refunds, email us at support@honeyplaybox.com.

 

Your satisfaction is our top priority. Shop confidently and let us make every experience seamless and enjoyable!