You'll first want to pull up your order. If you placed your order while logged in to your Thread-less account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you'd like to update from your Order History.

The delivery carrier usually tries to deliver your package 3 times before they return it to the warehouse. To avoid delays in delivery, we recommend that you make yourself available to sign for your signature-required package. To make sure you get your order, you might need to sign for your package at the time of delivery. 

To find details about your shipments, sign in to your Account and open your Store order. If you checked out as a guest, use your order number. Open the order confirmation or shipment confirmation email from the store. Find your order number. Find orders you placed 

If you don't receive your order: Contact our support within 14 calendar days from your latest expected delivery estimate. To find your missing package, you must follow up at the shipping address you provided. If you’re still unable to locate the package, contact our support within 14 days of delivery.

Your privacy is extremely important to us and our discreet packaging enables you to shop with Honey Play Box in complete confidence. With completely plain packaging, you will be the only person excited about what's inside. Return shipping on the label will read 'UC Global Trade'.

Online orders are usually shipped within 2 days of receiving. Most orders will be delivered within 5 days of shipment, but be aware that this can vary depending on country. You can always check the status of your order by checking your confirmation email. Honey Play Box uses express services from USPS or FedEx for most deliveries. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.

To cancel your order and receive a refund, please contact Honey Play Box at info@honeyplaybox.com within one business day. Please note that we do not operate on weekends, so any cancellation requests made over the weekend will be processed on the following business day. Refunds may take 5-7 business days to appear in your account, depending on your bank's processing times. After the 24-hour window, once your order has been processed and shipped, cancellation may not be possible

You can find our Warranty Registration here.

All toys come with an instruction pamphlet. Most toys you hold down the power button for 3 – 5 seconds until it lights up and then push the power button once more to start cycling through patterns or intensities. For turning the toy off you hold down for 3 seconds. Toys that come with a remote use the same steps. Please note that remotes are automatically synced to the toy.

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